In view of the epidemiological situation, the first quarterly report of the K21 Quality Management Coordination Committee was held in the framework of a Teams meeting. Working group leaders reported on the results and changes of the last quarter.

The University Library Service’s Quality Improvement Report has been completed and the report on non-quality services closed in the previous year has been evaluated and summarized. Based on the results of the lecturer and student satisfaction surveys from 2019 and 2020, the reports have been finalized and are available at the Eötvös Loránd University's Institutional Repository (EDIT). All four documents were passed unanimously by the committee.

The Minister of Human Resources and the leadership and maintainer of the university were also sent the annual report of the University Library Service (ULS) of Eötvös Loránd University in accordance with the current 30/2014. (IV. 10.) Ministry of Human Resources’ Decree. The web interface of our partner database, the archiving of media appearances, the publication of portal news and the ULS newsletter are constantly being updated. In cooperation with the Communication Coordination Committee, the communication working group was involved in organizing trainings, which were planned for writing a detailed situation analysis, setting communication goals, and creating a communication strategy. More efficient communication will be also supported by our user-friendly new portal, which is currently under development.

The barrier-free library group plans to compile a complex, constantly updated barrier-free library user’s guide. As a first step a comprehensive survey was conducted regarding the wide range of our library services for students with special needs. However, the green library group is working to create a green virtual collection that is planned to be facilitated by short content referrals and search aids.

The library leaders prepared the work plans and reports of the libraries, as well as the register of dissemination activities, agreed on the review and standardization of statistical data collection. The uploading of dissertations to EDIT, the acquisition of RFID, and the establishment of plagiarism detection services are in process. We will announce the latest developments and results on our portal soon with the latest news!

The research room has a wifi connection from 1st March, 2021, so the researchers can be reached quickly and conveniently our digitized materials and our online repository.

In 2020, the archival records increased with 55 linear meters of records. The new records are the documents of Directorate of Education and the Faculty of Science, and György Poszler literary historian’s legacy and the records of Takács Etel Pedagogical Foundation.

A new volume of the series „Felsőoktatási kiadványok” (Higher education publications) has been published, entitled Durovics Alex: Evangélikus líceumok felsőfokú hallgatói 1771-1850 (Alex, Durovics: Graduate students of Lutheran high schools). The volume includes more than eight thousand students’ data from several Hungarian high scools.

EFQM (European Foundation for Quality Management) is a membership-based non-profit organization founded in 1988 by fourteen leading European companies with the mission to be a promoter and flag bearer of long-term sustainable excellence in Europe. The EFQM model represented by the association is a globally recognized framework that helps institutions manage change and increase performance.

The University Library Service of Eötvös Loránd University is committed to achieving the strategic objectives set out in the mission statement of Eötvös Loránd University, continuous quality improvement and achieving outstanding results, therefore in February 2020 University Library Service submitted an application to the Hungarian organization of EFQM. As part of the application process, all faculty libraries and the ELTE University Library and Archives also conducted a self-assessment in April, based on the EFQM model, by filling in online forms. About forty librarians participated in the self-assessment. During the evaluation of the results, the library leaders set the goal of implementing three of the development proposals, which were fulfilled with the broad cooperation and effective cooperation of our staff.

In the six months following the self-assessment, an assimilation project covering all the libraries of the University Library Service and a performance evaluation system documentation were developed. The two projects aim to increase employee satisfaction and support their efficient work to make the entire organization work better. An action plan was drawn up on the basis of questionnaire surveys as part of a project to improve the University Library Services communication. In the future, with the redesign of the portal interface and library websites, with the inclusion of new communication tools and channels, we plan to publish our achievements, renewed services and operational information in an authentic and wide range for ELTE citizens and partners.  Based on our application, after the professional evaluation and assessment of the documentation of the three successfully implemented development projects, our institution obtained an EFQM “Committed to Excellence” certificate for three years. By winning the recognition, the ELTE University Library Service can be considered a pioneer in the line of libraries in Hungary. Documents related to the EFQM application are available in the Digital Institutional Repository (EDIT) of ELTE at https://edit.elte.hu/xmlui/handle/10831/51360. Further details about our results can be found on the ELTE website.